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Cockpit

Today's decisions

Across all roles, 10 exceptions need action today, covering 7 clients. 3 clients are at risk. The list below is filtered by your role preset and ordered by urgency, then due date; each row has one owner and one action.

Signed in as Rahil · Super adminNew proposalAll clients

Decisions and exceptions

Client risk, delivery commitments, capacity and commercial exceptions. 21 open · 6 to act on today.
  1. Act today
    Orbit Hospitality Group: request acknowledgement SLA breached
    Response SLA · Per-hotel split request open 15 h · SLA 4 h (Constellation)
    RARahilReply now →
  2. Act today
    Saffron Table Dubai: health 44 (at risk)
    Client risk · refund window · low engagement
    PNPriyaCall the owner →
  3. Act today
    Lumen Analytics: health 38 (at risk)
    Client risk · cancel at period end
    RMRohanSave call →
  4. Act today
    Ledgerly: first response SLA breached
    Response SLA · Message unanswered 9 h · SLA 8 h (Beacon)
    RMRohanReply now →
  5. Act today
    Bandra Brunch Co.: Visibility Baseline Report due 27 Oct
    Report due · In QA · 4 of 6 checks
    PNPriyaComplete QA →
  6. Act today
    BridgeIELTS: payment failed (attempt 2 of 4)
    Payment exception · AGV/26-27/0030 · ₹89,289 incl. GST
    KSKunalSend pay-link →
  7. This week
    SkinLab Clinics: health 47 (at risk)
    Client risk · at risk · approvals overdue
    RMRohanCall the owner →
  8. This week
    Kova Footwear: October monthly report due 02 Nov
    Report due · Draft · reconciliation not started
    PNPriyaFinish draft →

At a glance

Contracted recurring value (MRR)
Revenue
$15,788
Contracted MRR
Σ monthly USD list price of live subscriptions (active, refund window, past due, cancelling). Not invoiced revenue and not cash.
Source: Subscriptions (Razorpay + Stripe)
Window: as of 26 Oct 2026
Sample: 13
13 subscriptions · USD list price per price version
Includes $998 in refund windows, $899 past due and $899 cancelling. Cash collected in October is on Revenue.
Team capacity · this week
Team
83%
Utilisation
Allocated hours ÷ available hours (capacity minus leave), same week
Source: Staff allocations
Window: Week of 26 Oct 2026
Sample: 9
227 of 275 available h (283 h contracted − 8 h leave)
Client delivery 140 h/week vs contract model 99 h/week (431 h/month × 12 ÷ 52). 3 people above 90%.
Jobs
Jobs
94%
Success rate among completed jobs
Succeeded ÷ (succeeded + failed)
Source: Job runner
Window: last 16 h
Sample: 40
Success rate among completed jobs: 34 of 36
Not finished, shown separately: 2 running, 1 queued, 1 retry scheduled. “Retrying” attempts are unfinished: they are excluded from the success rate until the retry finishes.
Clients by plan
13 live
Spark · 3$1,497
Signal · 5$4,495
Beacon · 4$5,996
Constellation · 1$3,800
Contracted MRR by plan. Data cost per engine is on the Runs monitor.
Client inventory · 13 clients sorted by health, lowest first Internal: health and margin
Flags
Lumen AnalyticsSignal$899RM38At risk47▼113 d ago066 Novcancel at period end
Saffron Table DubaiSpark$499PN44At risk18–04 d ago22720 Novrefund window+1
SkinLab ClinicsSignal$899RM47At risk31▼317 d ago6222 Novat risk+1
BridgeIELTSSignal$899PN52Watch39▲28 d ago01321 Octpayment failed (2/4)
Bandra Brunch Co.Spark$499PN61Watch22–014 h ago13123 Novrefund window
Shree Valves & FittingsBeacon$1,499RM68Watch35▲53 d ago41828 Nov—
Casa Lagoa GoaSignal$899PN71Healthy44▲62 d ago1119 Nov—
Orbit Hospitality GroupConstellation$3,800RA73Healthy55▲321 h ago7151 Janwhite-label
LedgerlyBeacon$1,499RM74Healthy66▲41 d ago5912 Novdata cost high
Mehta & Rao CAsSpark$499RM76Healthy41▲916 h ago0515 Nov—
Skyline Homes ThaneBeacon$1,499RM79Healthy52▲113 h ago2718 Nov—
Kova FootwearSignal$899PN82Healthy50▲92 h ago3144 Nov—
Haus of LinenBeacon$1,499PN85Healthy63▲81 h ago141 Nov—
13 of 13

Health bands: Healthy ≥ 70 · Watch 50–69 · At risk < 50. Full directory with filters: All clients.

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